Welcome to Oksiwa Store! All our products are for the US and Canada market only. We try our best to give you faster shipping and a satisfactory online shopping experience! Following are the terms and conditions that constitute our Tax Policy.

 

Tax and VAT

Import taxes, duties, and customs fees may apply upon the package's arrival. The recipient is responsible for settling these fees, Oksiwa is not liable. For detailed information, consult local customs offices. Recipients must adhere to local postal regulations regarding restricted items.

 

Free Shipping & International Shipping

We currently ship to USA and Canada only. All products from our website, you can enjoy free Shipping to USA. We charge shipping fee to Canada. Other countries are not available.

 

Delivery and Shipping Process

We will ship your order in 5 business day (excluding weekends and holidays) after receiving your order confirmation email.  You will receive another notification when your order has shipped and get the tracking details in the mail.

 As a seller on Amazon.com, our inventory is stocked in warehouses across the United States to ensure punctual delivery to our customers. Some products may be shipping by DHL, UPS or Fedex from our Asia warehouse (Changzhou, China), and will be delivered in 5-8days. 

The orders will be fulfilled within 6-13 business days.

Due to the weather around the world, occasionally there will be delivery delays, please understand.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at support@oksiwa.com with your name and order number, and we will look into it for you.

Get your tracking at here.

 

Shipping to P.O. boxes or APO/FPO addresses

Our website does not support ships to addresses within the  APO/FPO/DPO addresses. Please offer door to door address.

Refunds, returns, and exchanges

If you want to claim a warranty or FREE return on our website, please refer to our Return policy and warranty policy.