At Oksiwa, we cover a 12-month warranty period. Remember to register your product as soon as possible after your order is delivered. If you need our support and service, please feel free to email us:support@oksiwa.com or reach out via WhatsApp: +8618015835918 or get in touch with us in any other form provided on our website.

This warranty applies to already sold physical goods only.

What will we do to correct your problems/amend your products? 

We will either repair the product, using new or refurbished replacement parts. Please note that if you need to send your products to us for service after 30 days of your order delivery, you are to cover the shipping fee back and forth.

Below are the detailed terms of our warranty coverage:

1. Prior to providing warranty service, Oksiwa requires you to provide proof of purchase to be sent to us. We may also require customers to send photos/videos of defects/quality issues with their products for us to confirm.

2. Our warranty does not cover damage or loss after order delivery resulting from accidents, misuse or abuse, a lack of reasonable care by the user, theft, or missing items.

3. Unauthorized repair, modification, or customization of your product voids the warranty. Note that the cost of installation of our products is not covered by warranty.

4. We may charge a fee for service and technical support with a price negotiable in the first place with our customers if the 12 month warranty has gone invalid .

5. The product must be purchased from us, or an authorized Oksiwa reseller to qualify for a replacement or repair under warranty. Or we may charge a service fee, which is negotiable.

6. Orders sold by Oksiwa.com but shipped via our Amazon.com store are covered by the warranty.

Please feel free to contact us at support@oksiwa.com if you have any questions about our warranty.