FAQ – Oksiwa

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, and more.
All transactions in our store will be charged in USD.

At present, multiple payment option is not available at our store, we might add it in as an option when it is necessary.
We currently only accept payments made by PayPal & credit card companies like Visa, Mastercard, and American Express.

All our products are for the US market only. We ship to any city of USA. Goods will be shipping by DHL from our Asia warehouse (Changzhou, China)
All orders will be delivered within 5-8 business days, including 1 day of order processing.
As long as the discount code was valid at the time of your purchase, you can have the difference refunded.
Import taxes, duties, and customs fees may apply upon the package's arrival. The recipient is responsible for settling these fees, Oksiwa is not liable. For detailed information, consult local customs offices. Recipients must adhere to local postal regulations regarding restricted items.
Please visit our Track Order page for your convenience to track your order.

Yes. You can place an order as a guest. However, we recommend creating an account if you’d like to check your order history, have your shopping basket items and payment details automatically saved for easy next shoppings.
Yes, multiple coupons/discount codes can be applied in our store as long as they are valid.
Please contact us with your order number and a list of the missing items. Please make sure to include a photo of the items you did receive and a picture of the packaging box. We will get back to you asap!
We do our best to get your order to you in flawless condition, but mistakes can occasionally occur. Please contact us as soon as possible so that we can offer you a solution. A free 30-day return, refund, and exchange policy is available.
If your order is missing or lost, please contact us immediately so that we will look into your case. If your order is confirmed to be missing or not delivered within 1 month, your order will be issued with a full refund.

Yes, we offer a 30-day free return & refund policy. A partial refund may also apply depending on various situations, only if both parties reach an agreement on the amount to be refunded, will it be issued.
We are open to negotiating with our customers when it comes to the settling of partial refunds.

Refunds will be issued within 1 business day upon comfirmation. Please note that it may take even 5-7 business days for the refund to appear in your bank account due to the delayed processing of the banks.

You can sign up at the bottom of our homepage and you will get a 10% discount code for your first order. In addition, you would receive updates on trending car news and promotions to come.

It's easy! You can unsubscribe from here by entering your email or contact us stating that you would like to unsubscribe from being our member, then, we will delete your profile in our members list.

Yes, we offer a 12-month warranty to address your issues of our products and services, Please visit our Warranty page for more detailed contents.

The extended warranty could come at a different cost depending on the varying issues with the products and extended period. But the cost of addressing your issue or the product will be negotiable in the first place.

Please feel free to get in touch with us.

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